• We increased the reimbursement claim filing window from 30 days to 60 days of a refund being charged to your account. Reimbursement claims must be submitted within 60 calendar days of a refund being charged to your account.
  • We eliminated the signature confirmation requirement to proceed with the reimbursement for the orders that the item looks delivered, but the customer claims it is not received. If the delivery label was purchased through Buy Shipping and the tracking shows as delivered, you will be eligible for a reimbursement without signature confirmation.
  •  Effective August 31, 2019